7 Jan 2022

Full-Time Publication Customer Service Representative

Area Temps, Inc. – Posted by marketing@areatemps.com Cleveland, Cuyahoga County, Ohio, United States

Job Description

A large publication company is seeking a Support Representative who will act as the liaison between publishing account customers and the company’s printing operation by providing service to customer, via phone, email, and in person regarding deadlines, shipping, and contact information. This is a full-time opportunity working Monday through Friday from 8:30 a.m. to 5 p.m., with a Saturday rotation; one every 5 weeks from 9 a.m. to 1 p.m.

Job Duties:

  • Provide service to help resolve customer concerns and set-up new customers
  • Update and maintain database information for accuracy and consistency
  • Provide customers with material and knowledge necessary to compose electronic files and transmit files for printing and reproduction of documents
  • Coordinate with the supervisor, team leads, and shipping to adhere to deadlines, reschedule of couriers, verification of reprints, and ensure all publications for the week are transmitted and delivered\Produce and update training materials as needed
  • Deliver customer service, technical support, handle shipping and delivery issues, and update contact information
  • Participate in Continuous Improvement training
  • Perform other duties as needed 

Qualifications:

  • Must have a High School Diploma or GED
  • Associates Degree in Graphic Arts, Business, Communications, or related field is preferred
  • Must have at least 2 years prepress or Graphic Arts related experience
  • Bilingual in English and Spanish is a plus
  • Must have excellent communication, customer service, organizational, multi-tasking, and critical thinking skills while working in a fast-paced environment
  • Must be able resolve complex, emerging and/or new software and issues related to publication support
  • Must be able to pay strong attention to detail, have creative thinking abilities with results oriented skills
  • Must have a working knowledge of Microsoft Publisher, Adobe InDesign, Quark Xpress, Adobe Acrobat Professional, FileMaker Pro, remote technical support software, instant messaging, and internet programs
  • Must be able to travel locally and occasionally overnight as required
  • Must have a valid driver’s license with a good driving records and reliable transportation 

Only candidates that can pass a background check and drug screen will be considered.

$15 to $18/hr, based on experience

How to Apply

For immediate consideration, please call 440-887-4011 or submit your resume to parma@areatemps.com.

Job Categories: Customer Service. Job Types: Full-Time.

Job expires in 9 days.

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