8 Jun 2021

Temp-Permanent Customer Service Representative

Area Temps, Inc. – Posted by marketing@areatemps.com Cleveland, Ohio, United States of America

Job Description

A manufacturing company is seeking a Customer Service Representative who will provide comprehensive service to a worldwide customer base through effective order management, inquiry handling, and information provision.  This is a first shift position working from 8 a.m. to 5 p.m. 

Job Responsibilities:

  • Provide an efficient order management service and ensure compliance with all international legal, fiscal, and shipping regulations
  • Ensure product availability and inform customer of status; maintain close contact with customer and sales
  • Coordinate shipments direct from third-party suppliers and public warehouses; provide all required documents
  • Handle all inquiries from customer, sales, and agents and provide all required documentation, information, etc.
  • Manage credit control compliance, other forms of payments, and present all paperwork accurately and on time.
  • Ensure all customer concerns are effectively handled and manage all returns and claims
  • Coordinate transportation and follow customer provided routing guides
  • Perform other duties as needed 

Qualifications:

  • Must have a High School Diploma or GED; some college is preferred
  • Some technical/chemical experience is a plus
  • Must have knowledge of ERP system, shipping regulations, and product hazards
  • Must be highly motivated, strong customer focused, and detail-oriented
  • Must have excellent interpersonal skills and the ability to manage stressful or demanding situations
  • Must have excellent communication, organizational, and multi-tasking skills 

Only candidates that can pass a background check and drug screen will be considered.

Pay commensurate with experience 

How to Apply

For immediate consideration, please call 440-887-4003 or submit your resume to parma@areatemps.com.

Job Categories: Customer Service. Job Types: Temp-Permanent.

Job expires in 14 days.

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