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23 Sep 2021

Temp-Permanent Customer Care Representative

Area Temps, Inc. – Posted by marketing@areatemps.com Mentor, Ohio, United States of America

Job Description

Are you outgoing and looking for a new career helping people?  If so, keep reading.  We are looking to fill an immediate opening for a Customer Care Center Representative who will be the front line contact for all incoming customer contacts.  This is a first shift position. 

Responsibilities:

  • Communicate with customers to receive and process domestic and international orders
  • Utilize available resources to identify solutions and ensure customer satisfaction through effective call resolution
  • Communicate and work with sales associates to ensure leads and opportunities are actively pursued
  • Process product loaners, repairs, and/or returns
  • Pursue additional new and complementary product sales
  • Actively work with sales team and distributors to meet sales targets
  • Perform other duties as needed 

Qualifications:

  • Associate degree or higher is required, preferably in Sales, Marketing, or a related field; Equivalent years of work experience accepted in lieu of degree
  • Must have at least 2 years of direct customer service experience in sales, marketing, billing, technical support, or related field
  • Bachelor’s degree, Spanish speaking, and international sales or customer service experience is preferred
  • Must be highly detail-oriented, able to manage and prioritize multiple tasks, follow-up, meet deadlines, and work individually and as part of a team
  • Must have excellent communication, interpersonal, and customer service skills, along with strong customer focus, and the ability to teach and train
  • Ability to use creating thinking to resolve customer problems is needed
  • Must be proficient using Microsoft Office products 

Only candidate that can pass a background check and drug screen will be considered.

Pay commensurate with experience

How to Apply

For immediate consideration, please call 440-975-4400 or submit your resume to mentor@areatemps.com.

Job Categories: Customer Service. Job Types: Temp-Permanent.

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