29 Sep 2021

Temp-Permanent Client Service Representative

Area Temps, Inc. – Posted by marketing@areatemps.com Cleveland, Ohio, United States of America

Job Description

A local medical clinic has an opportunity available for an individual to greet and register patients as they check in, verify documents, schedule appointments, and answer the phones.  Work hours are Monday through Friday from 8:30 a.m. to 5 p.m.

Job Responsibilities:

  • Answer phones, direct calls, take messages, and greet visitors
  • Verify, update, and enter all patient and third party payer information in EPIC and other electronic systems
  • Maintain smooth patient flow
  • Verify insurance coverage and get signatures on all required forms
  • Refer patients to the Benefits Specialist as needed
  • Attend departmental and staff meetings and contribute to decision-making
  • Audit records, complete client record forms, follow-up with appropriate personnel on missing data, and communicate with outside entity
  • Perform appointment reminder calls, collect co-pays, sliding fee payments, past due balances, and connect patients to the right resource internally
  • Maintain confidentiality at all times
  • Perform other duties as assigned 


  • Must have a High School Diploma or GED
  • Prior experience with health plans, verifying coverage, and co-pay interpretation is preferred
  • Must have EPIC skills or other electronic database knowledge
  • Knowledge of medical terminology is helpful
  • Must have excellent customer service, communication, organizational, and interpersonal skills
  • Must have accurate typing and data entry skills
  • Must be dependable, adaptable, flexible, and professional
  • Must have the ability to maintain confidentiality 

Only candidates that can pass a background check and drug screen will be considered.


How to Apply

For immediate consideration, please call 216-227-3137 or submit your resume to lakewood@areatemps.com.          

Job Categories: Customer Service. Job Types: Temp-Permanent.

Job expires in 3 days.

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