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12 Mar 2019

Full-Time Call Center Customer Service

Horizons HR Services – Posted by tflippins Cleveland, Cuyahoga County, Ohio, United States

Job Description

Do you enjoy customer service, solving problems and helping people? How would you like to work with one of the nation’s largest call centers? We can open the door for you! We are one of the largest national staffing firms and we are currently seeking candidates for an Inbound and Outbound call center position.

This company is a growing organization that wishes to bring on those individuals who want to thrive and grow in a flexible, dynamic environment! If you feel you are one of these individuals and have a desire to work for a rapidly growing call center in Cleveland, OH please apply to this position we would love to speak to you.

We Offer: 

  • Immediate Openings!!
  • Base pay of $12hr +plus commission.
  • Annual income potential of between $30K-$50K first year
  • Training — Paid, two weeks of classroom training, and two weeks of nesting training!
  • Quick advancement opportunity with our rapid growth!
  • Full Benefits including Medical and Dental
  • Paid Time Off program and vacation time.
  • Business casual dress code

#1 Objective:Close the call by retaining the customer! Strong bonus structure.

Your specific duties will include:

  • Taking consultative calls regarding specific products and services
  • Selling services and promotions to win customers
  • Achieving objectives by promoting and selling products
  • Inputting relevant call information into PC. Processing new sales orders or upgrading panel type
  • Meeting daily, weekly, and monthly personal and team quotas/goals.
  • Transferring calls to other departments/call centers if customer requires
  • High pressured objectives with improvement plans and accountability to meet requirements

Skills required:

  • Minimum of six months call center experience within the last two years.
  • Exceptional written and verbal communication skills in the English language.
  • Must be highly organized and able to follow-through
  • PC familiarity and proficient typing skills- 25 wpm.
  • Ability to navigate through several web applications simultaneously.
  • Strong technical skills.
  • Must be articulate and professional
  • Successfully pass a criminal background, drug screen, and employment/education verification.

Schedules- Must be flexible! Will confirm schedule

Job Type: Full-time

Salary: $12.00 to $18.00 /hour

Job Types: Full-time, Commission

Salary: $12.00 to $18.00 /hour

Job Type: Full-time

Salary: $12.00 to $18.00 /hour

How to Apply

Apply by emailing your resume to

Job Categories: Customer Service. Job Types: Full-Time. Salaries: $25,000 and above.

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